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AUTHORIZED
SERVICE CENTER AGREEMENT |
1. This agreement is made Bu Sung
America Corp. / Everest Refrigeration, Carson, California,
and ______________________________________________ for the
purpose of the performance of warranty service.
2. The Service Center agrees that:
a. It will assume responsibility for
all Bu Sung America Corp. / Everest Refrigeration products
in its area regarding of their origin.
b. It will provide adequate facilities,
equipment and personnel to effectively service the products
in its area.
c. It will participate in service schools
or seminar held in its area by Bu Sung America Corp. / Everest
Refrigeration or Distributors.
d. It will obtain and maintain in a
currant status, adequate insurance, all licenses, permits
and other requirement incident to the work as required by
federal, state, and local ordinances.
e. It will maintain an adequate stock
of replacement parts to support the Everest equipment in its
area.
f. It will use only OEM replacement
parts.
g. It will provide service at the straight
time rate of $_______ per hour, computed in quarter hour increments.
It will charge a $_______ trip/truck charge. No trip/truck
or related expenses are available for servicing of equipment
sold directly by the Service Center.
Bu Sung America Corp. / Everest Refrigeration
will not be responsible for payment of charges in excess of
straight time labor unless the charges have been authorized
in advance by Everest Refrigeration Service Department. A
customer requesting premium or overtime service will be responsible
for the difference between the normal straight time service
rate and overtime charges.
h. Requests for labor rate adjustments
may be made once a year. Service centers may submit the request
for change to Everest Refrigeration, Attention: Director of
Customer Service.
i. All labor claims of the Service Center
must be received by the Everest Refrigeration for processing
within thirty (30) days from the date of job completion. Any
questions about claims must be raised within six (6) months
of the completion of the job.
j. It will respond to all service calls
within twenty-four (24) hours, and to emergency calls within
four (4) hours. It will complete all calls in a reasonable
time.
k. It will have a means of servicing
after hours service call requests such as an answering service,
pager, or frequently monitored message machine. It will provide
service after hours, on weekends, and holidays for those customers
who are willing to pay for the overtime premium.
3. Everest Refrigeration agrees that:
a. It will process all labor claims
of the Service Center and, upon approval thereof, will pay
the Service Center for all reasonable and necessary straight
time labor charges as listed in the service procedures labor
rate book for the appropriate Everest Refrigeration operating
company. The Service Center will submit parts and materials
claims to the appropriate Everest Refrigeration Distributor
for payment. The Distributor will be reimbursed by the appropriate
Everest Refrigeration operating company.
b. It will conduct operating company
service seminars in a various areas of the country to update
and enhance service proficiency.
c. It will review labor and mileage
rates annually.
d. It will provide service diagnostic
aid to the Service Company. Assistance will be available 24
hours per day, 7 days a week. Normal call center hours are
from 8:00 AM to 5 PM pacific time.
4. Either party may terminate this agreement
at any time with or without cause upon a thirty (30) day prior
written notice to the other.
5. It is understood and agreed that
this agreement does not change the status of the Service Center
from that of an independent contractor. Under no circumstances
shall the Service Center represent themselves as an employee
or an agent of Everest Refrigeration.
6. It is understood and agreed that
this agreement is non-exclusive, non-assignable, and non-transferable.
The Service Center agrees to immediately notify Everest Refrigeration
in writing when any change in ownership, in part or in whole,
or any change in management occurs.
7. This agreement contains the entire
agreement between the parties, and all other understandings
or promises of any kind are superseded hereby. This agreement
shall not be varied or amended except by an instrument in
writing signed by authorized offices of Everest Refrigeration
and the Service Center.
SIGNED AND ACCEPTED in multiple
originals effective the _________day of _________________
200__.
____________________________
Everest Refrigeration
(Service Center Name)
By__________________________ By
Yong Lee
Title ________________________ Title:
President
Signature ____________________ Signature
________________________
Date ________________________ Date_____________________________
967 E. Sandhill Ave., Carson, CA 90746 Tel: (310) 323-6586
Fax: (310) 323-7524
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